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Privacy Policy
Effective Date: October 19, 2026
RockPeak Mining Machinery Co., Ltd. ("RockPeak", "we", "us" or "our") is committed to protecting the privacy and security of the personal information we collect and process. This Privacy Policy explains what information we collect through our website (the "Website"), how we use and share it, the choices available to you, and how you can contact us. By accessing or using the Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use the Website, and information we may receive from other sources. We collect only the information that is reasonably necessary for the purposes described in this Policy.
Information You Provide. When you contact us through the enquiry form, email, phone or WhatsApp, request a quotation, download product materials, or otherwise communicate with us, we may collect your name, company name, job title, email address, phone number, country and the content of your message. We may also collect information about your business needs, such as the type and quantity of equipment you are interested in.
Information Collected Automatically. When you visit the Website, our servers may automatically record certain technical information, including your IP address, browser type and language, operating system, referring and exit pages, pages viewed, time and date of access, and device identifiers. We may use cookies and similar technologies to collect this information, as described in Section 4.
Information from Other Sources. We may receive business contact information from public sources, trade shows, industry directories, or our business partners, where you have expressed interest in our products or consented to the sharing of such information.
2. How We Use Your Information
We use the information we collect for the following purposes: to respond to your enquiries and provide quotations and product information; to provide, operate and improve the Website and our products and services; to communicate with you about your orders, deliveries, installation support and after-sales service; to send you marketing communications about our products and company news where permitted by law and where you have not objected; to maintain and enhance the security of the Website; to comply with applicable laws, regulations and legal obligations; and to analyse usage trends and improve our website content and user experience.
3. Legal Bases for Processing
We process personal information based on one or more of the following legal grounds: your consent, which you may withdraw at any time; the performance of a contract with you or steps taken at your request before entering into a contract; our legitimate business interests, such as responding to business enquiries, improving our products and marketing our equipment, provided that your rights and interests do not override those interests; and compliance with our legal obligations.
4. Cookies and Similar Technologies
We use cookies and similar technologies to make the Website work properly, to remember your preferences, to understand how visitors use the Website, and to support our marketing activities. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if you do so. We may also use analytics tools that collect aggregated, non-identifying data about website usage.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances: with our employees, subsidiaries and authorised distributors who need the information to respond to your enquiry or provide you with our products and services; with service providers who process information on our behalf, such as hosting, IT support, email delivery and analytics providers, under written agreements that require them to protect your information; with government authorities or other third parties when required by applicable law, regulation, legal process or enforceable governmental request; and in connection with a merger, acquisition, reorganisation or sale of assets, in which case you will be notified of any change in ownership or use of your information.
6. International Data Transfers
As a company that serves customers around the world, your information may be transferred to and processed in countries other than the country where you are located, including China. We take appropriate safeguards, including contractual measures, to ensure that such transfers are protected to a standard consistent with this Privacy Policy and applicable data protection requirements.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include access controls, secure data storage, encryption where appropriate, and regular reviews of our security practices. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we will delete or anonymise it in a secure manner.
9. Your Rights and Choices
Subject to applicable law, you may have the right to access, correct, update or delete the personal information we hold about you, to object to or restrict certain processing, to request a copy of your information in a structured, machine-readable format, and to withdraw your consent at any time. You may also opt out of receiving marketing communications at any time by following the unsubscribe instructions in such communications or by contacting us. To exercise any of these rights, please contact us by email at 18337606870@163.com. We will respond to your request within a reasonable period and in accordance with applicable law.
10. Children’s Privacy
The Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information.
11. Third-Party Links
The Website may contain links to third-party websites, plug-ins or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will update the "Effective Date" at the top of this Policy and, where appropriate, notify you through the Website or by other means. Your continued use of the Website after the revised Policy takes effect constitutes acceptance of the changes.